All our technicians complete an in-depth induction course on joining the company. This is carried out at our head office by one of our team of technical trainers. The new technician will receive his van and uniform, etc. and will be trained on everything from the handheld PDAs we use through to the technical aspects of the job including plastic repair procedures, headlight alignment and vehicle damage assessments.
All of our technicians are currently being put through the ATA Cosmetic Repair Senior qualification. ATA stands for Automotive Technician Accreditation and this is an industry standard that is governed by IMI Awards (Institute Of Motor Industry). We currently have around 90 of our 120 mobile technicians accredited and are in the process of assessing the rest of the workforce over the next year or so.
The ATA lasts for 3 years and the technician will complete an AOM (Assessed Outcome Module) within the 3 years to stop it expiring and keep it valid and up to date.
We have our own IMI Accredited centre at Rushden and all or our trainers that deliver this qualification are registered IMI assessors.
We also train our technicians on specific repair equipment such as Flatliner - this is a specialist panel damage repair system which thirty of our technicians currently operate.